I want your entire process of purchasing an acoustic guitar from Redwood Acoustics to be fun, easy and very rewarding. My goal is to take your acoustic buying experience to a whole new level. This is what I hear from clients after every purchase and re-purchase, check out my testimonials on the “Clients” tab at the top of this page. They really are great customers and have become good friends.

Shipping:

The shop will ship to you for free, delivery usually arrives within 1-3 days, depending on where you live. You can upgrade to Overnight delivery and most folks do. All tracking information is emailed to you along with tracking updates along the way.

48 Hour Approval Period:

Your guitar purchase comes with a 48-hour approval period. After this period all sales are complete. If the guitar needs to be shipped back please call during this period to make return shipping arrangements with us. The shop is open 7 days a week if you need to contact me and I also provide my cell number when you make a purchase.

If returned, the guitar is inspected to determine that it is in the same condition as originally shipped. Once approved you have a choice of a refund less shipping or an exchange towards a different guitar.

Sales involving trade-ins as payment, layaways, custom orders, international sales and close out priced/discounted guitars are always considered complete and final with no returns or refunds and are not eligible for a 48 hour approval period. All in store sales are complete and final.

Layaways:

Layaway arrangements are accepted to initiate your guitar purchase. There is no fee, interest charge or increase in price for this service. We just want to make things easy for you to get the guitar of your dreams. This is a wonderful way to nab a great guitar and pay it off over time.

I will work with you to plan out an arrangement that works with your individual situation. I’m quite flexible in planning this arrangement that best suits you. Since I take the guitar off the market and store it for you while your payments are being made the guitar is considered sold to you and layaway sales are final. Layaway deposits and payments are non-refundable.

Custom Orders:

Custom Orders are really fun and exciting for all of us and they require a non-refundable deposit when placed. The amount of the deposit will be agreed upon during the time the order is being put together and placed. Since your custom order is built to your specifications these orders are always considered complete and final with no returns or refunds.

International:

International purchases are considered final at the time payment is received due to border, custom and duty issues. International purchasers are responsible for custom clearance in their own country and import fees & taxes associated with the acoustic guitar shipment/import.

Please give me a call: 262-439-8393

If you would like to discuss any of these policies regarding your specific order please just give me a call. I am flexible to your specific individual needs and preferences.

I am here to serve you! Call me directly at 262-439-8393 and introduce yourself. I’ll be glad to help out in the selection of your perfect guitar and you’ll have it by tomorrow. Isn’t that the best news you had all day…

Thank you,

Tom Dircks – Shop Owner